"ALERT® ERP has revolutionized workflows and processes (...), contributing towards an improved internal efficiency."

João Carlos Oliveira, M.D.

Hospital General Manager and member of the Board of Directors of Amato Lusitano Hospital in Castelo Branco.


9 December 2008

How did ALERT® change the daily working routine at Amato Lusitano Hospital?
The implementation of ALERT® ERP, a logistics management tool, has revolutionized processes and workflows of all employees who are involved in acquisitions, supply management and internal product distribution. In actual fact, this tool enables us to approach hospital logistics in a more rational, controlled and programmed manner. We consider ALERT® ERP as being a partner when it comes to fulfilling our efficiency and cost management goals, we consider it as being a new employee who has integrated our team in the logistics area. This new partner represents an asset regarding not only supply acquisition and management, but also service orders and distribution, thus making those tasks easier, quicker and more trustworthy.

What functionalities or features do you find more remarkable when using ALERT® ERP? And what advantages did it bring to Amato Lusitano Hospital?
With all its varied user profiles, ALERT® ERP allows for a comprehensive use by professionals from various backgrounds and hospital areas (ranging from production areas to backoffice and management), who improve internal efficiency by acting upon the  logistics process in a more autonomous and faster way. This product's most remarkable feature is actually the fact that it enables users to get involved in the workflow without having to leave their workstation. Besides, document management – formerly on paper and currently in digital format - is now time, cost and space production effective.

Do you consider the use of mobile equipment (PDAs) in Warehouse tasks as being an asset?
The use of PDAs gives mobility to the new logistics management process that has been implemented. From the reception of materials, to determining supply needs and their replacement in services, the mobility given by PDAs promotes the reduction of mistakes and also confers more autonomy and security to those employees who use them for their daily tasks. Thanks to a wireless network, ALERT® ERP can be accessed from anywhere in the hospital. The process of accounting for service needs and to replace supplies is now a lot easier, faster and more trustworthy. Moreover, supplies are constantly updated, as PDAs work online, which enables a more accurate supply management in relation to storage and acquisition.

Regarding supply orders, what major differences can be felt between using the former process (paper order) and the present method (computerized order)?
Convenience – user services are just a click away from the provisioning service.
Rapidity – getting rid of manual tasks has lead to time efficiency, which means a faster response to service needs.
Efficiency - there is a better control of service needs and of quantities to be supplied, which promotes a reduction of "abuse" regarding the quantity of ordered supplies, and also less waste and lower provisional costs.

How would you describe ALERT® ERP in a single word (if you are unable to provide a single word reply, please be as brief as possible)?
It is a partner in the efficient management of hospital logistics.